Teacup Nethies 1-Year Manufacturer’s Warranty
Thank you for choosing Teacup Nethies. We take pride in our high-quality handmade items and C&C cages, and we are committed to providing you with products you can trust. This limited one-year warranty, starting from the original purchase date, is provided for all Teacup Nethies handmade items (excluding toys, treats, and food) and C&C cage components. Please read the terms below to understand the coverage and limitations.
Warranty Coverage
Handmade Items
This warranty covers defects in materials and craftsmanship on all handmade items for one year from the original purchase date. This warranty does not cover toys, treats, or food items. If any defect is found, Teacup Nethies will repair or replace the product at our discretion.
C&C Cage Components
This warranty covers defects in materials and craftsmanship on the following C&C cage components for one year from the original purchase date:
- Grids
- Connectors
- Ramps
- Lofts
- Corflute bases
- Clear panels
- Swing doors
- Lid kits
Please note: This warranty does not cover decals or other cage add-ons.
Exclusions
- Damage caused by pets or animals, including but not limited to chewing, scratching, or gnawing.
- Damage resulting from misuse, neglect, or mishandling by any person.
- Normal wear and tear, including fading, stains, or fabric wear over time.
- Any alterations made to the product after purchase.
Eligibility for Warranty Claims
This one-year warranty only applies to products that exhibit genuine manufacturing defects in the listed components. Claims for any product damage outside of manufacturing faults will not be accepted.
How to File a Warranty Claim
- Contact our customer support with your proof of purchase, including the original receipt or order confirmation number.
- Provide detailed information about the defect, including photos where possible.
- We will assess the claim and provide further instructions on how to proceed.
Limitations of Liability
Teacup Nethies is not liable for any incidental or consequential damages arising from the use of our products. This warranty is non-transferable and only applies to the original purchaser.
Thank you for supporting Teacup Nethies. We are dedicated to ensuring your satisfaction with our products and appreciate your understanding of these warranty terms.