Privacy Policy
– Updated September, 2024
Teacup Nethies is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
We primarily obtain this Personal Information through direct interactions with our website, www.teacupnethies.com.au. This includes information provided by you during website navigation, form submissions, and through the use of cookies that capture your preferences and activity on our site. Additionally, we gather Personal Information through interviews, correspondence, telephone and facsimile communications, and email exchanges. We may also receive Personal Information from third parties.
The primary purpose for collecting your Personal Information is to offer, improve, and personalize our services, including processing and sending orders, maintaining contact with you, and for marketing purposes. This includes the use of personalized digital advertising through services like Google Ads and social media platforms. By understanding your interactions on our website, we aim to provide more relevant content, advertising tailored to your preferences, and enhance your overall experience with us.
In addition to these primary purposes, your Personal Information may be used for secondary purposes closely related to our primary goals, in contexts where you would reasonably expect such use or disclosure. When we collect Personal Information, we aim to clearly explain why we are doing so and how we plan to use it, particularly in relation to digital advertising. You always have the option to opt-out of targeted advertising.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Teacup Nethies customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Teacup Nethies takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to IP address, browser type, version and language, operating system, pages viewed while browsing the site, page access times, page interaction and actions and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Teacup Nethies reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Teacup Nethies will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Use of Personal Information for Digital Advertising
Teacup Nethies employs the use of your Personal Information to enhance and personalise your experience with digital advertising. This includes leveraging services such as Google Ads and various social media advertising platforms. Our approach enables us to:
- Present targeted advertising that aligns with your interests and previous interactions with our services.
- Engage with you through relevant promotional content on different digital platforms, including social media.
The information used for these purposes is gathered from your interactions with our website and services, alongside the data we collect as outlined in our Privacy Policy. We ensure this practice adheres to the guidelines and privacy standards set by each advertising platform.
Use of Personal Information for Email and SMS Marketing
By subscribing to our mailing list and/or providing your mobile number, you consent to receiving promotional emails and SMS messages from Teacup Nethies. These communications may include news, updates, offers, and marketing materials related to our products and services. We will only send these communications to individuals who have expressly opted in. You may opt out at any time by clicking the “unsubscribe” link in our emails or replying “STOP” to our SMS messages.
As outlined in our “Use of Personal Information for Digital Advertising” section, we may also use your personal information to personalise your experience and deliver targeted advertising across various digital platforms. All communications and marketing activities comply with the Australian Spam Act 2003 and other relevant privacy regulations.
Contacting us
Teacup Nethies welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours, Monday to Friday.
Email us by clicking the link below: