Frequently asked questions

• Why do I need to choose 1-2 fabrics & where are they used?

  Each fabric is used for the two patterns/colour on the product you’re purchasing. Not all products can come in a dual fabric combination.

  The fabric/s you choose will be used as per the explanation further down the page inside the “Product Description”.

• I can’t see the size I want, can I get a custom size?

  We can create any size you need. Just contact us via the live chat, Facebook, email or contact form. All the details can be found on our Contact Page.

• How much is shipping?

  Our shipping rates for anywhere in Australia are as follows:

  • $10.95 AUD for a small package (0 > 1.5kg)
  • $14.95 AUD for a medium package (1.5kg > 3kg)
  • $19.95 AUD for a large package (3kg +)

  Our system estimates the weight and assigns a flat rate to it. We also ship to USA, Canada & New Zealand, however these shipping rates are calculated at checkout. You can read more on our Delivery & Shipping Policy

• How do I download/print it once I have purchased it?

  You will be able to download the file on the “Thank You” order page once you have completed your purchase. You can also find it within the “Downloads” section on your account dashboard, which you will be able to download it again. Once you have downloaded the file, simply open it and print it as you would normally print any other A4 document.

• Do I get a physical copy sent to me?

  No, we have solely designed it to be a printable PDF file that you print from the comfort of your own home, which you can print it as many times as you would like.

• Can I get a refund on this product if I change my mind?

  Due to being a digital product, we will not be able to refund you, as you can’t technically return the file to us. If you have any issues with the file, we will be able to help you 🙂

• What is the paper size of the file?

  It is a standard A4 paper size, which is the default paper size and setting for most printers.